Parcel delivery for businesses
Open a business account, add your shops and warehouses, and book pickups from any of them. See the exact fare before you book, follow every parcel to the door, and collect cash on delivery.
Services
Both speeds are booked the same way, in the app. Businesses can also send from the merchant portal.
On demand
As soon as you book, the parcel is offered to riders near your pickup. The rider who accepts takes it straight to the drop-off, with no other stops.
Lower fare
Our dispatch team assigns a rider, who may carry other parcels on the same route. It takes longer than Instant Express and costs less.
For businesses
Ship your orders from the merchant portal. The rider collects the price of the goods from your customer, and every amount shows up on your statement.
How it works
Sign in with your mobile number and tell us your business name. We check it and tell you in the app as soon as you can book.
Save each shop or warehouse you send from, with a contact person and pickup instructions, and choose your main pickup address.
Book a parcel from any branch and see the exact fare before you confirm, or ask us to collect many parcels on the day and at the time you choose. Follow every parcel to the door.
Fares
There’s no rate card to work through. The app builds your fare from three parts and shows you the exact amount before you book.
Set for your area and the speed you choose. It covers the first stretch of the trip.
A rate for each kilometre beyond that, measured by road between your two pins.
Heavier parcels add a fixed amount for their weight band.
Shown in the app before you book, and fixed once you confirm.
Pay from your Moletole Express wallet when you book. If you cancel before pickup, the fare goes straight back to your wallet.
Pay nothing up front. The rider collects the fare in cash when the parcel is delivered.
Coverage
The app checks the pickup and the drop-off as you book. If either is outside our area, it tells you before you pay.
For merchants
The merchant portal gives your shop or online store one place to book, track and settle deliveries.
Book a single delivery, or upload a CSV file with one row per parcel.
Enter the price of the goods on each parcel. The rider collects it from your customer, in cash or by Fonepay QR.
See what was delivered, what was collected and what has been settled to you, and download it as CSV.
Every parcel has a tracking number and a link you can send to your customer.
For riders
Go online when it suits you. Each offer shows the pickup, the drop-off and the courier charge before you accept, so you choose the jobs that work for you.
Get Moletole Express Rider
Book, pay and track your business’s parcels on your phone.
Moletole Express — for businesses sending parcels
Moletole Express Rider — for delivering them
Questions
Documents, keys, food, electronics, gifts and boxed goods that one rider can carry safely, up to the heaviest weight band in the app. Some things can’t be sent at all, such as cash, weapons and anything flammable — see the full list of prohibited items.
From a base fare for your area and speed, the road distance between your pins, and the weight band. The app shows the exact fare before you book, and it doesn’t change once you confirm.
From your Moletole Express wallet when you book, or in cash to the rider when the parcel is delivered (Cash on Drop).
Yes, free of charge, until the rider picks up the parcel. If you paid from your wallet, the money goes back to your wallet automatically.
Share the tracking link from the app, or give them the tracking number to enter on our tracking page. It shows the parcel’s progress and the rider’s first name — no phone numbers and no street addresses.
The rider calls the recipient. If the parcel still can’t be delivered, it goes back to the sender. Our terms explain how this works.
Contact support straight away with the tracking number. If we’re responsible, we refund the fare and pay for the loss or damage, up to the value of the contents or Rs. 5,000 per parcel, whichever is lower. Our terms explain what we cover.
Businesses in our service areas: shops, online sellers, offices and anyone who sends parcels for their work. Anyone can sign up in the app with a mobile number; we check each business before it can book, and the app tells you as soon as yours is approved.
Yes. Save each shop or warehouse as a pickup address in the app, with its own contact person and instructions. Every booking starts from your main pickup address, and you can switch branch in one tap.
Yes. Request a pickup in the app: choose the branch, the day, a time slot and how many parcels. Our team confirms it and sends a rider.
Yes. Approved businesses can use the merchant portal for single bookings, CSV uploads and statements. Ask us for access — see becoming a merchant.