Moletole Express
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Your account

Delete your account

You can delete your Moletole Express account at any time, in the app or by contacting us. Here’s how, and what happens to your information.

In the Moletole Express app

For customers. Android and iPhone.

  1. Open the app and go to Profile.
  2. Tap Delete account.
  3. Confirm. You’re signed out straight away.

In the Moletole Express Rider app

For riders. Android and iPhone.

  1. Open the app, go to Profile, then Settings.
  2. Tap Delete account.
  3. Confirm. You stop receiving offers straight away.

Without the app, or for a merchant account

Email info@moletole.com with the subject “Delete my account”, or call +977-1-5902478. Tell us:

  • the phone number on the account;
  • whether it’s a customer, rider or merchant account.

We’ll contact you on that phone number to confirm the request is yours, delete the account within 30 days, and tell you when it’s done. Merchants: we settle any cash on delivery we’re holding for you before we close the account.

Before you delete

  • Finish or cancel any parcels that are on their way.
  • If there’s money in your wallet, contact us first so we can refund it. Deleting the account doesn’t refund it automatically.
  • Riders: hand in any cash you’ve collected. We can’t close a rider account while cash is still owed.

What we delete

  • Your profile: your name, email address and photo.
  • Your saved places.
  • Your sign-in and your notification tokens, so you’re signed out on every device.
  • For riders: your vehicle details and profile photo.

Your account closes as soon as you confirm, and we remove these details within 30 days. If you change your mind before then, sign in again with the same phone number and your account is reopened.

What we keep, and why

  • Delivery records — the parcels you sent, received or delivered, with their pickup and drop-off details, times and fares — to handle claims and disputes, and to meet accounting rules.
  • Payment and wallet records — top-ups, payments, refunds, cash collected and handed in, and settlements — because Nepal’s tax and accounting laws require them.
  • Rider verification documents, for as long as the law requires us to be able to show who carried a parcel.
  • Messages about an open claim or dispute, until it’s resolved.

We keep these records only for as long as those reasons last, use them for nothing else, and then delete them. Our privacy policy has the details.

Questions

Email info@moletole.com or call +977-1-5902478.