Support
How can we help?
Questions about a delivery are quickest to sort out in the app, where we can see the parcel. You can also call or email us.
Where’s my parcel?
Open it in the app under Orders, or enter its tracking number on the tracking page.
Track a parcelA problem with a delivery
In the Moletole Express app, open Support from your Profile and tell us what happened, with the tracking number. We’ll get back to you.
Call or email
Have the tracking number and the phone number on your account ready.
Become a merchant
Send your shop’s orders from the merchant portal, with cash on delivery and statements. To open an account, email info@moletole.com with:
- your business name and address
- your PAN or VAT number
- a contact person and phone number
- roughly how many parcels you send in a week
We’ll get back to you to set up your account and portal access.
Open the merchant portalRiders
Sign up in the Moletole Express Rider app with your phone number, then add your vehicle and upload your documents. We’ll tell you in the app when you can go online.
For questions about your documents, approval or cash hand-ins, open Support in the rider app’s settings, or call us.
What you’ll need